What is the role of technology in modern facility management?

The role of technology in modern facility management is primarily focused on improving operational efficiency. This encompasses streamlining processes, optimizing resource allocation, and utilizing data analytics to make informed decisions. With advancements in technology, facility managers can automate routine tasks, monitor building systems remotely, and enhance communication among staff. These improvements not only help in maintaining the facility but also contribute to a more organized, productive environment overall.

While enhancing customer experiences is important, it is typically a secondary effect of operational efficiency improvements. Replacing human staff entirely is not a goal of facility management; rather, technology is intended to support staff by handling repetitive tasks or providing tools for better management. Reducing operational costs can be an outcome of improved efficiency, but it is more accurate to state that technology's primary role is to boost operational effectiveness overall, leading to various benefits, including cost reduction.