What is the primary focus when improving course layout for a better customer experience?

Focusing on improving accessibility and convenience directly enhances the customer experience on the golf course. This involves ensuring that pathways between holes are easy to navigate, that there are adequate amenities such as restroom facilities and refreshment areas, and that the layout accommodates all skill levels. By prioritizing accessibility and convenience, facilities can foster a more enjoyable atmosphere for all players, making it easier for them to move around and engage more fully with the game rather than facing unnecessary obstacles or inconveniences.

While maximizing the number of holes or incorporating challenging obstacles can be appealing to some players, these factors may not necessarily contribute to an overall better experience for all customers. Similarly, reducing the size of the clubhouse does not directly enhance the actual play experience, which is central to what golfers come to enjoy. Therefore, by focusing on accessibility and convenience, the facility creates an environment that is welcoming and enjoyable for everyone.